Production Services Specialist II
Company: Disability Solutions
Location: Jersey City
Posted on: September 12, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:The MAPS Analyst is a dynamic
problem solver working in a high-pressure trading environment that
demands strong global partnerships, well developed technical and
financial expertise, and a strict adherence to process
guidelines.Production Services is responsible for running the
day-to-day operations of the technology platform. Work activities
specific to Production Services roles include Problem/Incident
Management, Change Management, Release/Deployment, Operational
Readiness, Capacity/Availability Management, Application
Monitoring, Service Analytics and Reporting, Production Governance,
Triage, Associate Support, Change/Configuration Management, &
vendor engagements. Gatekeeper and governor for all production
change related activities/releases as well as team processes and
procedures. Participates with management discussions in the
development of technology products, service standards and
development efforts that impact the client/business area. Serves as
an escalation point between the client/business area and internal
management for the resolution of moderately complex unresolved
problems, complaints, and service requests. Responsible for team
triaging, vendor engagements, and troubleshooting. Provides the
client areas with technology products and service alternatives that
improve the production services environment.Responsibilities:
- Leads production support triage efforts, manages bridge line
troubleshooting, engages in technical research, and escalates
issues to leadership as needed
- Ensures all impacts are accurately recorded and documented in
the system of record, oversees that documents and wikis are updated
and available for use during triage, and supports the documentation
of application flows, upstream/downstream impacts during outages,
the customer experience, and contacts for support needs
- Identifies and/or validates business impacts through
interpretation of monitors, dashboards, and logs to communicate
with leadership and vendors
- Manages activities to identify incident root cause, resolution,
preventative actions, and change requests, and reports on incident
data quality
- Promotes and enforces production governance during
triage/testing and identifies production failure scenarios,
vulnerabilities, and opportunities for improvement
- Serves as a subject matter expert for applications within a
portfolio, leveraging extensive knowledge of application
functionalities and application flows
- Assesses and prioritizes research requests, ad hoc reports, and
offline incidents at the direction of senior team members and
delegates work as needed to team members and peers
- Incident & Problem Management for the supported
applications
- Business Support for Vendor Applications Functions and
Processes.
- Production Environment Stability: making sure the Applications
are up and running.
- Production environment monitoring (Knowledge on ITRS Tool is a
differential).
- Change & Release Management for the supported
Applications:
- Change Management for Market releases upgrades and regular
Vendor Application upgrades.
- Technology Business Continuity: Failover/Fallback and Related
Activities for the supported applications.
- Local Management Support for Global Patches and
Releases.Required Qualifications:
- Production Services Specialist II with 8+ years of experience
strong background in Analytical/Troubleshooting skills (isolate
components and identify root causes).
- Previous experience in Monitoring Tools, creating Dashboards
and adding Infrastructure and Application pieces to be monitored
(i.e., Splunk, AppDynamics, ITRS, Zabbix);
- Strong knowledge on SQL databases, being able to manage release
management and address performance issues.
- Strong knowledge of Markets Products - mainly Backoffice of
Operations applications.
- Have supported Investment Bank on FICC and/or Backoffice Areas
in International Banks is a strong differential.
- Ability to exhibit a strong sense of urgency for high severity
incidents and to assess the customer impact and provide tactical
solutions.
- Experience in user interaction in banking support
environment.
- Exposure to Back and Front Office Operations in investment
banking environment.
- Experience with providing generic solutions and avoid
re-occurring of incidents and proactively monitor the production
environment and identify the potential incidents.
- Ability to identify risks and mitigation.
- Excellent communication skills and ability to write concise and
clear reports in English.
- Availability to work during non-business hours.
- Ability to lead the efficiency improvement ideas and provide
required leadership to the team for the same. Provide necessary
examples to the team for efficiency improvements.
- Skills to proactively identify cross functional or technical
issues.
- Ability to suggest and implement ideas for enhancing the
customer experience and implementing best practices for cost
saving.
- Must be a problem solver, work collaboratively and positive
attitude facing stressful situations.The core set of technical
skills that are beneficial in the role are:
- Strong knowledge in ITIL (Certification is a
differential);
- Scripting languages: Python, Perl, Unix Shell
- Operating systems: Solaris, Linux, Windows
- SQL (Intermediate level: multi-table joins, grouping results,
etc...)
- Grid computing and batch management
- Well-rounded understanding of infrastructure disciplines
(network, server, storage, messagingSkills:
- Adaptability
- Analytical Thinking
- Influence
- Production Support
- Risk Management
- Automation
- Collaboration
- Innovative Thinking
- Result Orientation.Shift:1st shift (United States of
America)Hours Per Week: 40Pay Transparency detailsUS - NJ - Jersey
City - 525 Washington Blvd (NJ2525)Pay and benefits informationPay
range$73,600.00 - $142,100.00 annualized salary, offers to be
determined based on experience, education and skill
set.Discretionary incentive eligibleThis role is eligible to
participate in the annual discretionary plan. Employees are
eligible for an annual discretionary award based on their overall
individual performance results and behaviors, the performance and
contributions of their line of business and/or group; and the
overall success of the Company.BenefitsThis role is currently
benefits eligible. We provide industry-leading benefits, access to
paid time off, resources and support to our employees so they can
make a genuine impact and contribute to the sustainable growth of
our business and the communities we serve.
Keywords: Disability Solutions, Bayonne , Production Services Specialist II, Professions , Jersey City, New Jersey
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